Refund & Return Policy

Refund Policy for Services

Hot Air Balloon Rides

Our refund policy for balloon rides is governed primarily by our cancellation policy. All bookings are subject to a 72 hour cancellation period. Any cancellation within 72 hours of the meeting time of the scheduled flight is not subject to refund.

Refunds will be applied to the original payment method. Refunds must be requested by phone (585-243-3178) or email (office@libertyballoon.com). Approved refund are processed immediately upon request, but funds may take 7-10 days to appear in your account. We are not in control of the refund timing once we initiate the refund process.

Tethers

Refunds are governed by the terms in the contract. The typical refund structure is that the first $500 is a non-refundable date reservation fee.

School Programs

Refund and Return Policy for Merchandise, Apparel and other Physical Products

If a physical product we sell you is defective, incorrect, doesn’t fit or is otherwise unsatisfactory, you may return it to us for either replacement or refund at our discretion.

To return an item:

1. Send item back to us and notify us by email at merch@libertyballoon.com that the return is on the way. Please specify the reason for the return.
2. We are not able to provide return shipping labels. Send your return item to:
   Liberty Balloon Company
   ATTN: Merchandise Return
   6738 Barber Hill Rd.
   Groveland NY 14462
3. Returned item must be unused and except in cases of defect, items must be in resaleable condition.

If we can replace the item, we will ship out a replacement within 5 days of receiving the returned item. If we are unable to replace the item, we will issue a refund for the item and original shipping costs incurred minus a 15% restocking fee.

All returns must be received within 30 days of purchase.

Refunds will be applied to the original payment method for electronic payments. Cash or check orders will be refunded by check. Please provide name and address to send the check, if applicable.