Booking Policies

Young children

We recommend that children less than 7 years of age should NOT be pushed into flying in a balloon. Many youngsters are frightened of the noise of the burner.  Others will be bored by the experience. Also, since our insurance limits the number of persons carried (not the number of pounds), our price is the same for little ones as for big ones! The little ones will grow up too soon anyway…let them wait for their balloon ride until they will really enjoy it. We will still be here.

Elderly or frail passengers

We have carried many. Do not assume you can’t take the flight you have always dreamed of!

But as calm and placid as a balloon flight may be, it can also turn into a fairly athletic experience with a small increase of wind speed upon landing. So we ask that elderly or frail passengers be sure to get their doctor’s approval before the flight. Further, it is absolutely essential that you let us know in advance of any physical limitations that might affect your participation. Your pilot may need to take your situation into consideration in deciding whether today is the right day for your flight. Please review our Physical Requirements page for more details, and do not hesitate to call us to discuss your situation prior to booking.

Weather cancellations

We will do our best to reschedule any flight that is cancelled by weather.  If a mutually satisfactory reschedule is not possible, your payment is refundable.  WE ARE NOT RESPONSIBLE FOR THE WEATHER!  All flight safety decisions are at the sole discretion of the Pilot In Command, and his decision is final.

Other cancellations

We do not overbook our flights, like the airlines do. When we reserve a space for you, we count on your presence on that flight.  Cancellations less than 72 hours in advance will be charged at the full price, unless special dispensation has been approved.

Gift Certificates

Gift certificates are issued with an expiration date of one year after the date of issuance. Refunds are not available after that time.  Gift certificates are transferrable.

Per FAA regulations, intoxicated persons are not allowed on any flight.  No refund will be issued.

Flight Duration

Our goal is about an hour of time in the air on a passenger flight. But a specific flight duration cannot be guaranteed. Your pilot will be considering many safety factors as he determines when to make the final landing. Your flight could be a little less or a little more than the time we aim for. By the time we prepare and inflate the balloon beforehand, fly the flight, land, pack up the balloon, conduct our flight celebration afterward, and drive back to the launch site, expect the total experience to take 3 to 4 hours.

Privacy Policy

Any and all personal information such as telephone numbers, email or residence address, etc. that we acquire in the course of our dealings will only be used to facilitate our business relationship with you and we will not sell or share that information with anyone else.

Assumption of Risk and Release of Liability

Please make yourself familiar with the Adult Release of Liability & Assumption of Risk Agreement (PDF). Use the link at the bottom of this page to sign your waiver online. Or if you prefer, you may download it, print it out, sign it, and bring it with you to the flight.